FAQs

IS ALL OF YOUR JEWELRY PURE 925 STERLING SILVER?

Yes, all of the metal used in our jewelry is pure 925 sterling silver.

WHAT IS 925 STERLING SILVER?

925 Sterling Silver is 92.5% pure silver and the other 7.5% is comprised of other metals, usually copper. 100% pure silver cannot be used in jewelry because the metal is too soft. By adding copper into the mix it strengthens and makes the metal more durable.

DOES ALL OF THE JEWELRY HAVE A 925 HALLMARK STAMP?

99% of our jewelry does possess a 925 hallmark stamp. The 1% that doesn’t is because the item is too fragile and stamping it would damage the piece. We can assure you that even for the items that do not possess a stamp they are still pure 925 sterling silver.

WHAT IS E-COAT?

E-coating consists of dipping the jewelry in an organic lacquer while applying an electrical current to it. This makes the lacquer stick to the piece of jewelry and form an invisible thin resin around it. E-coating is completely safe and we apply it to most of our jewelry to prevent the product from tarnishing.

WHY DOES SOME OF YOUR JEWELRY HAVE SILVER PLATING IF THE ITEM ITSELF IS PURE 925 STERLING SILVER?

We add an extra layer of silver plating onto the raw silver of some of our products to ensure a high quality shine and finish.

IS YOUR JEWELRY NICKEL AND LEAD FREE AND SAFE FOR CHILDREN? 

Yes, all of our jewelry is nickel and lead free and completely safe for children. We regularly test our products to make sure they comply with all International, EU, US and Indian laws regarding heavy metal content.

WHAT IS THE DIFFERENCE BETWEEN CRYSTAL AND CUBIC ZIRCONIA?

Cubic zirconia’s (CZ) are synthetic diamonds and to the untrained eye are indistinguishable to real diamonds. They are optically flawless, extremely durable and come in a variety of different colors with the most popular being Crystal, Pink and Amethyst. Cubic Zirconia’s (CZ) are typically set into pieces of jewelry by hand. The most commonly used setting is called prong setting.

Crystals are man-made glass gems traditionally produced using quartz, minerals and sand. In our jewelry we only use crystals from the 2 biggest and most reputable brands, Preciosa and Swarovski. Crystals come in a large variety of different colors, shapes and sizes.

ABOUT US

ARE YOU A MANUFACTURER?

Yes, we are a Manufacturer as well as Whole Seller & Retailer. All our jewelry is produced in our own factory in India & some of jewelry we design from third party vendor.

WHERE ARE YOU BASED?

We are based in Indore MP, India.

CAN I VISIT YOUR OFFICE TO TALK ABOUT POSSIBLE BUSINESS OPPORTUNITIES AND/OR VIEW AND BUY STOCK?

Yes, we would be more than happy to welcome you to our office to talk and show you our collection. Please note that if you wish to purchase stock at our office there is a minimum order of Rs. 15,000

DO YOU HAVE A MINIMUM ORDER?

No Minimum order required.

IS THERE A MINIMUM QUANTITY PER DESIGN THAT I NEED TO ORDER?

No, there is no minimum quantity per style. You can order 1 unit per design if you wish.

ARE THE PRICES ON YOUR WEBSITE IN INR?

Yes, all the prices shown on our website are in INR.

DO YOU OFFER ANY DISCOUNTS?

We sure do! Please see the volume discount chart below.

I NEED A LARGER QUANTITY THAN WHAT YOU SHOW ON THE WEBSITE, HOW CAN I ORDER IT?

Please write us at zaverix.in@gmail.com for bulk/larger quantity order.

ARE ALL THE ITEMS ON YOUR WEBSITE IN STOCK?

Yes, every product that you can see on our website is in stock and ready to be shipped out within 48 hours.

HOW IS THE JEWELRY PACKED?

Each stock unit is packed in a transparent poly bag then all of the stock per SKU is packed in a larger ploy bag. The SKU and quantity is then written on the bag. Most of our products are normally sold without any special boxes or cards.

DO YOU MAKE CUSTOM DESIGNS?

Yes, we can develop your custom designs for you. Please note that there will be a mold charge and a minimum order quantity that is dependent on the design. For more information please contact us.

SHIPPING

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DISPATCHED?

All orders are dispatched within 48 hours of receiving payment.

WILL YOU SEND ME A TRACKING NUMBER?

Yes, all of our shipments are tracked and we will send you your tacking number within 24hrs of the order being dispatched.

ONCE THE ORDER IS DISPATCHED HOW LONG WILL IT TAKE TO REACH ME?

It depends on your selected currier but delivery time is typically between 3-7 working days.

WHAT STATE DO YOU SHIP TO?

We ship to every state.

HOW MUCH WILL IT COST TO SHIP MY ORDER?

We offer free shipping on all products.

WHAT COMPANIES DO YOU USE FOR SHIPPING?

We ship our orders with all major shipping company.

 

INVOICING AND IMPORT TAX

 

WILL I HAVE TO PAY ANY IMPORT TAX OR DUTY ON MY ORDER?

All prices include tax.

PAYMENT AND RETURNS

HOW CAN I PAY FOR MY ORDER?

We offer Cash On Delivery on all order you can also accept payment all major credit and debit cards and bank transfer and UPI.

IF I AM NOT HAPPY WITH MY ORDER CAN I GET A REFUND?

Yes, if you are not happy with your order and let us know within 30 days of receiving it you would be eligible for a refund. For more information about our returns and refund policy please write us at zaverix.in@gmai.com